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Regarding Lost Items

If you lose an item at the airport, the place to inquire about it differs depending on where you lost the item.
Places to inquire are listed in the table below.
If you are unable to determine where to inquire about a lost article or experience some other difficulty, please contact Tokyo International Airport Terminal Information (Telephone: 03-6428-0888).

Places to Inquire about Lost Articles

Location Where Article Was Lost Place to Contact Telephone
Before Outbound Passport Control (Public Area) Tokyo International Airport Terminal Information
* Inquiries are also accepted on the Lost Article Notification Input Page. Please enter the details in the form below.
Telephone: 03-6428-0888
Fax: 03-6428-0889
24 hours a day, every day
After Departure Procedures Tokyo Customs 050-5533-6931
Prior to Arrival Procedures Tokyo Customs 050-5533-6931
After Inbound Passport Control (Public Area) Tokyo International Airport Terminal Information
* Inquiries are also accepted on the Lost Article Notification Input Page. Please enter the details in the form below.
Telephone: 03-6428-0888
Fax: 03-6428-0889
24 hours a day, every day
Aboard an Aircraft The airline for your flight List of airlines
At a Train Station or on a Train The railway company Trains and monorails
On a Bus The bus company Buses

Reception of Lost Article Report (Notification of a Lost Item)

  1. Lost Article Notification Input (Current Page)
  2. Lost Article Notification Input Verification
  3. Lost Article Notification Complete
  • We accept all lost article notifications for items lost in locations under the jurisdiction of the Tokyo International Airport Terminal.
    (Please refer to the table above.)
  • If the lost item has been found, we will notify you by telephone, e-mail or in writing.
  • If you are in a hurry, please contact Tokyo International Airport Terminal Information directly.

Fill in all the required fields in the form below regarding your lost item.

Lost Article Details (Information Regarding the Lost Item)

Date and Time
Required
Year Month Day
Hour Minute

Required

Example: near the taxi stand
The Lost Article
Required

Required

Example: wallet

Required

Example: Generic-brand

Example: 10 cm x 9 cm

Required

Example: cash and cards

Lost Article Owner Details (Information on the Person Who Lost the Item)

Full Name
Required


  • Example: Haneda


  • Example: Taro

Example: 1234567

Example: 2-1-1 Haneda Kuko, Ota-ku, Tokyo

Required

Example: 0300000000
 
Example: haneda.taro@haneda-airport.jp

Please enter again for confirmation.

 
Regarding Lost Article Notification
  • The information you share with us will only be used with regard to your lost article notification. However, we may publish statistical data that includes information not specific to any individual, such as breakdowns by age and gender.

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