Inquiries

Before inputting your inqury, please be aware of the following.

• Required These items must be entered.
  We appreciate your cooperation in entering other information as well.
  In particular, those who wish to receive a reply must be sure to enter their email address.
• In order to provide more comprehensive services, we would ask that you enter the category of your inquiry, your full name, and your age.
• Please allow some time for a response on Saturdays, Sundays, New Year and other extended holiday periods.
• Depending on the contents of your inquiry, we may not be able to give you a reply.

• We do not answer questions regarding the following.

  • Information regarding the operations, employment, or finances of Tokyo International Air Terminal Corporation
  • Requests for pamphlets, maps, or tours
  • Public transportation schedules etc.
  • See this page for Domestic Terminal inquiries.
  • Inquiries related to airlines (check contact details here)
  • Inquiries related to Customs, Immigration, or quarantines (information regarding procedures is listed here)
  • Inquiries related to aircraft routes or noise (check Japan Civil Aviation Bureau website for contact details)
• Any answer given by our company is provided in response to a specific inquiry or comment voiced by the customer, so we ask that our answers, in whole or in part, not be passed on or used for a secondary purpose.
• Regarding the handling of our visitors’ personal information, we manage all information properly according to our Privacy Policy, and we do not use information for any purpose other than that for which it is submitted.