Before inputting your inqury, please be aware of the following.
- Required These items must be entered.
We appreciate your cooperation in entering other information as well.
In particular, those who wish to receive a reply must be sure to enter their email address.
- In order to provide more comprehensive services, we would ask that you enter the category of your inquiry, your full name, and your age.
- Please allow some time for a response on Saturdays, Sundays, New Year and other extended holiday periods.
- Depending on the contents of your inquiry, we may not be able to give you a reply.
We do not answer questions regarding the following.
- Information regarding the operations, employment, or finances of Tokyo International Air Terminal Corporation
- Requests for pamphlets, maps, or tours
- Public transportation schedules etc.
- See this page for Domestic Terminal inquiries.
- Inquiries related to airlines (check contact details here)
- Inquiries related to Customs, Immigration, or quarantines (information regarding procedures is listed here)
- Inquiries related to aircraft routes or noise (check Japan Civil Aviation Bureau website for contact details)
- Any answer given by our company is provided in response to a specific inquiry or comment voiced by the customer, so we ask that our answers, in whole or in part, not be passed on or used for a secondary purpose.