Assistance service reservations

Forgotten User ID or Password

  1. Email Address Input (Current Page)
  2. Email Sent

Your ID and password will be resent to your registered email address.
Please enter your email address in the form below and click the “Send Email” button.
Your registered password will become invalid.
You will receive a one-time password. Please use this to register a new password.
Note that the new password must be different to passwords used in the past.

User Information





About User Information

  • If transmission of an email message to your email address fails three times in a row, your registration wil be automatically deleted.
  • Delete Contents

Forgotten your registered email address?

Please contact the help desk below:

Help Desk
  • Tokyo International Airport Terminal Information
  • Telephone: 03-6428-0888
  • Fax: 03-6428-0889
  • Service Hours: 24 hours a day, every day