Information for Visitors with Children ,
Pregnant and the elderly Visitors

Help Desk

  • Tokyo International Air Terminal Information
  • Telephone: 03-6428-0888
  • Fax: 03-6428-0889
  • Service Hours: 24 hours a day, every day

Information Counter

  • Information Counter

If you experience any difficulties, approach one of the Information Counters marked with a question mark.
You can also borrow wheelchairs and baby carriages at these counters.


  • Concierge

Our terminal staff include concierges who are available at each Information Counter and in the terminal lobby, ready to assist you.
Our concierges are identifiable by the distinctive jade-green uniforms they wear.
Don’t hesitate to ask one of them for assistance if you encounter any difficulty.

Information Phone

  • Information Phone
  • Information Phone Pictogram

Various locations throughout the terminal are equipped with "information phones" that connect to the call center.
Inquiries can be made 24 hours a day, so feel free to call if you encounter any difficulty.

Passenger Carts

  • Passenger Carts

We offer a passenger cart pick-up service on the departure and arrival concourses. Visitors with small children and other visitors with walking difficulties receive priority for this service.

Ordinary and Multipurpose Toilets

Ordinary Toilets

  • Ordinary Toilets

Ordinary toilets in the restrooms have a wider space than normal to allow comfortable use for all customers, including manual wheelchair users and customers carrying a suitcase.

Women's restrooms are equipped with child's urinals for infant boys.

Multipurpose Toilets

  • Multipurpose Toilets

All restrooms have one or two multipurpose toilets.

Multipurpose toilets allow comfortable use for a wide range of customers, including wheelchair users, elderly persons, ostomates, and customers with infants and toddlers. These cubicles are equipped with a variety of facilities, such as a diaper changing table, a multipurpose bed, a changing platform, an ostomate shower and sink, as well as an emergency button to contact the Disaster Control Center in the case of an emergency.

Priority Seats

  • Priority Seats

Priority seats have been placed in the departure lobby, departure concourse, and arrival lobby.

Vending Machines, Pay Phones, Water Fountains, and PC Corners

  • Vending Machines
  • Pay Phones
  • Water Fountains
  • PC Corner

Our vending machines, pay phones, water fountains, and PC corners have been installed taking height into consideration so as to be easy for wheelchair users and children to access.
In addition, some of our pay phones are equipped with braille and volume controls.

Baby Carriage Rentals

  • Baby Carriage Rentals

Baby carriages can be rented at the Information Counters.

Baby Nurseries

  • Baby Nurseries

Nurseries are equipped with nursing booths, baby chairs, washstands and hot water supplies.
Male visitors may enter all areas of the nursery except the nursing booths.

Kids Space (Airside Area)

  • Kids Space(North)
  • Kids Space(South)

There is a Kids Space on the departure concourse in front of the boarding gates.

Medical Clinics, Pharmacies and Police