Information for Walking-Impaired Visitors

Help Desk

  • Tokyo International Air Terminal Information
  • Telephone: 03-6428-0888
  • Fax: 03-6428-0889
  • Service Hours: 24 hours a day, every day

Information Counter

  • Information Counter

If you experience any difficulties, approach one of the Information Counters marked with a question mark.
You can also borrow wheelchairs and baby carriages at these counters.


  • Concierge

Our terminal staff include concierges who are available at each Information Counter and in the terminal lobby, ready to assist you.
Our concierges are identifiable by the distinctive jade-green uniforms they wear.
Don’t hesitate to ask one of them for assistance if you encounter any difficulty.

Information Phone

  • Information Phone
  • Information Phone Pictogram

Various locations throughout the terminal are equipped with "information phones" that connect to the call center.
Inquiries can be made 24 hours a day, so feel free to call if you encounter any difficulty.

Assistance Services

We have assistance services available for the elderly and visitors with physical disabilities.
Departing visitors can receive assistance getting from anywhere in the International Terminal (the train station, the bus and taxi stands, the parking lot, etc.) up to the check-in counter of the airline they’re flying with, while visitors who are arriving can receive assistance getting from the arrival lobby to anywhere within the International Terminal.
(Airline staff will provide assistance from the check-in counter to the boarding gate, and from the arrival gate to the arrival lobby.)

Visitors who need assistance should contact the nearest Information Counter or concierge.
Assistance can also be requested through the terminal’s information phones.

We accept prior reservations for assistance services.

Wheelchair Rentals

  • Wheelchair

The Information Counters lend out wheelchairs that can be used right up until the passenger is seated in his or her seat on the aircraft.

Passenger Carts

  • Passenger Carts

We offer a passenger cart pick-up service on the departure and arrival concourses. Visitors with small children and other visitors with walking difficulties receive priority for this service.

Ordinary and Multipurpose Toilets

Ordinary Toilets

  • Ordinary Toilets

Ordinary toilets in the restrooms have a wider space than normal to allow comfortable use for all customers, including manual wheelchair users and customers carrying a suitcase.

Multipurpose Toilets

  • Multipurpose Toilets

All restrooms have one or two multipurpose toilets.

Multipurpose toilets allow comfortable use for a wide range of customers, including wheelchair users, elderly persons, ostomates, and customers with infants and toddlers. These cubicles are equipped with a variety of facilities, such as a diaper changing table, a multipurpose bed, a changing platform, an ostomate shower and sink, as well as an emergency button to contact the Disaster Control Center in the case of an emergency.

Where two multipurpose toilets are provided, one cubicle's layout allows right-hand transfer to the toilet seat from a wheelchair, while the other allows left-hand transfer to the toilet seat.

Restrooms for Assistance Dogs

  • Restrooms for Assistance Dogs

There is a special restroom for assistance dogs (seeing-eye dogs, hearing assistance dogs, and partner dogs) next to the Information Counter on the first floor inside the terminal.
To use it, contact the nearest Information Counter or concierge.


  • Elevators

All elevators can accommodate wheelchairs.

Electric Wheelchair Charging Stations

Various locations throughout the terminal are equipped with electric wheelchair charging stations.
Visitors wishing to use them should contact a concierge or the airline staff.

Priority Seats

  • Priority Seats

Priority seats have been placed in the departure lobby, departure concourse, and arrival lobby.

Vending Machines, Pay Phones, Water Fountains, and PC Corners

  • Vending Machines
  • Pay Phones
  • Water Fountains
  • PC Corner

Our vending machines, pay phones, water fountains, and PC corners have been installed taking height into consideration so as to be easy for wheelchair users and children to access.
In addition, some of our pay phones are equipped with braille and volume controls.

Parking Lots and Parking Discounts

Handicapped Pick-up & Set-down Zones

Shuttle Buses to Domestic Terminals

  • Shuttle Buses to Domestic Terminals

A free low-floor shuttle bus runs between the International Terminal, Domestic Terminal 1, and Domestic Terminal 2.

Medical Clinics, Pharmacies and Police

Assistance from Airlines and Transit Services

For assistance from airlines or transit services, contact the airline or transit service directly.