Assistance services are available for disabled and elderly customers.
Staff with “Care-Fitter*” qualifications are on hand to offer gentle assistance to disabled and elderly customers so that all our customers can use our airport in safety and comfort.
For departures, you will be guided from the location of your choice inside the International Terminal Area (train station, bus and taxi pick-up and drop-off points, parking space, etc.) to the check-in counter of your airline. For arrivals, you will be guided from the arrival lobby to the location of your choice inside the International Terminal Area.
(Airline staff will guide you from the check-in counter to the boarding gate and from the arrival gate to the arrival lobby.)
* Care-Fitter: Qualification for cultivating assistance skills and spirit of hospitality, certified by the public interest incorporated foundation, The Nippon Care-Fit Education Institute.
Please do not hesitate to inform the nearest information counter or concierge if you require assistance.
Customers can also request assistance services by using an Information Phone inside the terminal building.
If you have any questions, please contact Tokyo International Airport Terminal Information.
- Tokyo International Airport Terminal Information
- Telephone: 03-6428-0888
- Fax: 03-6428-0889
- Service Hours: 24 hours a day, every day