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Assistance Services, Wheelchair Rentals and Universal Design Facilities

Assistance Services

  • Concierge
  • Service Assistant
  • Information Phones

Assistance services are available for disabled and elderly customers.

Staff with “Care-Fitter*” qualifications are on hand to offer gentle assistance to disabled and elderly customers so that all our customers can use our airport in safety and comfort.

For departures, you will be guided from the location of your choice inside the International Terminal Area (train station, bus and taxi pick-up and drop-off points, parking space, etc.) to the check-in counter of your airline. For arrivals, you will be guided from the arrival lobby to the location of your choice inside the International Terminal Area.

(Airline staff will guide you from the check-in counter to the boarding gate and from the arrival gate to the arrival lobby.)

* Care-Fitter: Qualification for cultivating assistance skills and spirit of hospitality, certified by the public interest incorporated foundation, The Nippon Care-Fit Education Institute.

Please do not hesitate to inform the nearest information counter or concierge if you require assistance.

Customers can also request assistance services by using an Information Phone inside the terminal building.

If you have any questions, please contact Tokyo International Airport Terminal Information.

Help Desk

  • Tokyo International Airport Terminal Information
  • Telephone: 03-6428-0888
  • Fax: 03-6428-0889
  • Service Hours: 24 hours a day, every day

Assistance Service Reservation

You can make a reservation via the contact information provided below.

For further details, please contact Tokyo International Airport Terminal Information.

Help Desk

  • Tokyo International Airport Terminal Information
  • Telephone: 03-6428-0888
  • Fax: 03-6428-0889
  • Service Hours: 24 hours a day, every day
Link to “Assistance Service Reservation.”

Click the link to “Assistance Service Reservation.”

Wheelchair Rentals

  • Wheelchairs
  • Large Wheelchairs
  • Reclining Wheelchairs
  • Information Phones

At the Information Counter, you can rent a wheelchair which can be used as far as your seat on the plane.

If you contact us via the Information Phones in the terminal, our staff will bring a wheelchair to the location of your choice inside the terminal building (e.g., train station or parking space).

Large-size wheelchairs and reclining wheelchairs are also available.

If you have any questions, please contact Tokyo International Airport Terminal Information.

Help Desk

  • Tokyo International Airport Terminal Information
  • Telephone: 03-6428-0888
  • Fax: 03-6428-0889
  • Service Hours: 24 hours a day, every day

Passenger Carts

  • Passenger Carts

A pick-up service using passenger carts is available at the departure and arrival concourses. Customers with walking difficulties and those with young children have priority for this service.

Please ask the airline staff when checking in on the day of your flight.

* There are limits to the number and use of passenger carts.

If you have any questions, please contact Tokyo International Airport Terminal Information.

Help Desk

  • Tokyo International Airport Terminal Information
  • Telephone: 03-6428-0888
  • Fax: 03-6428-0889
  • Service Hours: 24 hours a day, every day

Writing Communication Boards & Communication Support Boards

  • Writing Communication Boards
  • Communication Support Boards

Writing communication boards, communication support boards and memo papers are available at Information Counters, airline check-in counters, security checkpoints and passport control.

Magnetic Hearing Aid Loops

  • Magnetic Hearing Aid Loops

Magnetic hearing aid loops are available at the Information Counter

on the third floor upon the request of customers.

Parking Spaces for Disabled People

Parking Spaces for Disabled People (curbside)

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A parking space is provided at the curbside drop-off lane (passenger drop-off and pick-up area) in front of the terminal building..

Parking Spaces for Disabled People (curbside)

Parking Spaces for Disabled People (parking lot)

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A parking space for disabled people is provided in the parking lot on the first floor.

Parking Spaces for Disabled People (parking lot)

Parking Spaces for Disabled People (parking lot)

Parking Spaces for Disabled People (parking lot)

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  • Photo of Intercom

Parking spaces for disabled people are available near the elevator foyer on each floor of the parking lot.

Customers who wish to use the parking space are requested to contact our staff using the nearest intercom.

Multipurpose Toilets

  • Multipurpose Toilets

All restrooms have one or two multipurpose toilets.

Multipurpose toilets allow comfortable use for a wide range of customers, including wheelchair users, elderly persons, ostomates, and customers with infants and toddlers. These cubicles are equipped with a variety of facilities, such as a diaper changing table, a multipurpose bed, a changing platform, an ostomate shower and sink, as well as an emergency button to contact the Disaster Control Center in the case of an emergency.

Where two multipurpose toilets are provided, one cubicle's layout allows right-hand transfer to the toilet seat from a wheelchair, while the other allows left-hand transfer to the toilet seat.

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