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Comments & Questions

Thank you very much for your patronage of the Haneda Airport International Terminal

Those wishing to contact Haneda Airport International Passenger Terminal may follow the instructions below.

Frequently Asked Questions

Here are answers to the questions most frequently asked by our customers. Please look them over before contacting us.

Most inquiries unrelated to the topics above involve the following items.

  • List of Airlines

    Contact information for the airlines that operate at the Haneda Airport International Terminal

  • List of Cities

    A list of the cities you can fly to from Haneda Airport International Terminal

  • Departure and Arrival Information

    Departure and Arrival Procedures, Customs, Immigration Checks, Quarantine, Transfers, etc.

  • Directions

    Directions for coming by car, Monorail, Bus, Free Shuttle, or Taxi, as well as Contact Information for Respective Companies

  • Shopping and Dining

    Shop Listings, Business Hours, Contact Information, Featured Products, Campaigns, etc.

  • Facilities

    Information Desks, Banks, Post Offices, Currency Exchanges, ATMs, Car Rentals, Clinics, etc.

  • Visitors Needing Assistance

    A guide to facilities and services at the Haneda Airport International Terminal

  • Terminal Map

    Maps of each floor of Haneda Airport's facilities

Contacting Us by Phone

The number below can be called any time 24 hours a day if you wish to contact the Haneda Airport International Terminal.

Reception Counter: Tokyo International Airport Terminal Information

  • Telephone: 03-6428-0888

  • Fax: 03-6428-0889

  • Service Hours: 24 hours a day, every day

When you place your call, you will be connected with our automated voice menu system. Please follow the instructions you are given over the phone.

*See this page for details on contacting the domestic terminal.opens in a separate window
(Note: The domestic terminal takes calls from 5:00 am throughout the day until 1:00 am.)

How to Use Tokyo International Airport Terminal Information

Tokyo International Airport Terminal Information

  • Telephone: 03-6428-0888

  • Service Hours: 24 hours a day, every day

*Please do not misdial.

*Dial each number in the correct order.

Comments & Questions by Email

Clicking the button below will take you to a special form that will allow you to send your inquiry or comment to the Haneda Airport International Terminal by email.

Contacting Us by Email

If you need a fast response, contact us by phone.

  • Telephone: 03-6428-0888
  • Service Hours: 24 hours a day, every day

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